Closing your FieldHub account
Your FieldHub account is issued and managed by the business you work for, like a work email address. To have it closed, send a request to your administrator at that business. Closing it is usually done within 7 days, and you will get an email when it is done.
How to ask
In the FieldHub app: on the Today screen, tap the account icon at the top right, then Request account deletion. The request goes to your administrator and to FieldHub.
Without the app: ask your administrator at the business you work for directly, or email privacy@fieldhub.com.au from the email address you sign in with. Tell us your name and the business you work for. We pass the request to that business's administrator, who records it in FieldHub and closes the account.
We may need to confirm it is you before anything is closed.
What is removed
- The login (it can no longer sign in, and its phone and calling access are revoked)
- Personal phone number
- Home address
- Phone and push-notification tokens, and the record of which phones were used
- Location points recorded from the person's phone (none are stored today)
What is kept, and why
The work you did belongs to the business, which must keep its records for legal, tax and employment reasons. These stay with the business after your account is closed:
- Jobs, job notes, photos and forms
- Call records and recordings
- Quotes, invoices and payments
- Commission, payroll and timesheet records
- The security log of who did what
They stay linked to your former, disabled account so the business's records remain accurate. The business decides how long it keeps them, within the law. Ask your administrator if you want to know more.
If your business also uses ServiceM8, it keeps its own copy of your name and phone number there, which the business manages separately.
Questions
About what the business keeps: your administrator at that business. About FieldHub: privacy@fieldhub.com.au. Our Privacy Policy has more.